1. General principles
If after reviewing our privacy policy you still have questions, please do not hesitate to contact us.
Recovery Access Alberta (RAA) is aware of your legitimate concerns about privacy and is fully committed to maintaining the integrity, confidentiality, security, and accuracy of your Personal Information in accordance with applicable privacy legislation and best industry practices.
Our Online Privacy Policy (the “Policy”) helps you understand the guiding principles applied by RAA to the collection, use, disclosure, retention, and disposal of and access to personal Information on this site.
Because privacy concerns and legal and business requirements evolve continually, RAA may have to change its policy at any time without advance notice and therefore you are invited to review it regularly. Access to and use of this site are also governed by RAA’s site terms of use that you should review.
2. Limiting collection, use, and disclosure of Personal Information
RAA will not, without your consent, collect, use, or disclose personal information except for the purposes identified or for a use consistent with those purposes or as otherwise required or permitted by applicable law.
RAA is subject to various legal and business requirements in dealing with document retention, including electronic documents such as emails. RAA will retain the personal information only for such periods of time as may be prescribed by applicable laws and regulations, as deemed necessary for the identified purposes. In accordance with legal requirements and applicable guidelines, RAA will destroy, erase, render anonymous, or otherwise dispose of Personal Information after such period of time.
3. Responding to your privacy concerns
RAA will respond to your questions and investigate diligently any complaints with respect to your Personal Information.
4. Complying with applicable privacy legislation
Your and RAA’s rights and obligations regarding privacy are governed by applicable privacy legislation in Canada. The application and interpretation of this Policy and of our guiding privacy principles are subject to and will comply with such legislation.
5. Use of cookies
A cookie is a small text file containing certain pieces of information that a website server creates and puts on your computer. RAA uses persistent cookies to enable us to better serve you when you visit our site.
Persistent cookies are written or stored on your hard drive until the expiry date (maximum two years). RAA’s persistent cookies are used, for example, to retain information that you provided so that the RAA website can be personalized accordingly, or to determine if a certain user has previously completed one of our surveys, so that he/she will not be surveyed again.
The cookies used by RAA are designed so they do not reveal any Personal Information on their own.
By accessing our site, you consent to the use of cookies and agree to have your browser set to accept cookies. If you want to access our site but do not agree to receive cookies, you can do so by modifying the preferences of your browser. However, note that by not accepting cookies, you may not be able to use all the features of our site.
6. Web analytics
Web analytics involves the collection, analysis, measurement and presentation of data on website traffic and on visits, for the purpose of understanding and optimizing web use. The information collected by the cookies may be used by web analytics to keep your interactions with RAA in memory.
Information used for the purpose of web analytics is collected pursuant to the Financial Administration Act. RAA uses the information for its own internal statistical and analytical purposes, to evaluate and enhance users’ experience of the website by identifying customer preferences and trends that we may use for marketing purposes and to further develop our operations.
When your computer requests a RAA webpage, RAA collects the following types of information, for web analytics, such as:
- the Internet Protocol (IP) address of your computer;
- the date and time of your request;
- the pages viewed and downloaded;
- the identifier attributed to registered users accessing restricted areas on the site;
- the type of operating system; and
- the type of browser & browser settings used.
Data collected for web analytics purposes will sometimes go outside of Canada to the United States of America and may be subject to the governing legislation of that country, such as the USA Patriot Act.
RAA uses Google Analytics, and the data gathered is sent to Google, an external service provider. Your IP address is anonymized before being saved on the Google server, in order to safeguard your Personal Information. The data gathered is anonymized by truncating your computer’s IP address. No Personal Information identifying you is saved or provided to Google.
Google Analytics uses temporary and permanents cookies; permanent cookies are stored on your computer and expire two years after your last visit to the website. For more information, consult the Google Analytics website and its privacy policy.
You can refuse to install the cookies used by Google Analytics by modifying your browser parameters to activate or deactivate cookies, by deactivating JavaScript in your browser or by going to the following website: Google Analytics Opt-out Browser Add-on. If you deactivate Google Analytics or JavaScript, you will still have access to the same information and services from our websites. To deactivate cookies or JavaScript, consult your browser provider’s instruction guide.
7. Security
RAA uses software to monitor site traffic and to detect unauthorized attempts to upload, change information, or otherwise cause damage. The software receives and records the Internet Protocol (IP) addresses of the computers that have visited this site, including the date and time of visits, the pages that were viewed and downloaded, and the identifier attributed to any registered user who accesses restricted areas on this site. The software also captures information regarding the type of browser and operating system. RAA does not attempt to link the IP addresses and the identifiers with the identity of users visiting this site unless there is an attempt to damage the site.
8. Responding to your concerns
For questions or comments regarding this Policy, for additional information about the management of Personal Information at RAA, or to consult or modify your Personal Information, contact us by email.
To file a privacy complaint concerning the collection, use, disclosure, retention, and disposal of or access to Personal Information, please contact us directly. Should we fail to resolve the complaint to your satisfaction, you or your authorized representative may contact the Office of the Privacy Commissioner of Canada.
